Service Request Portal (Internal/External)
Centralize service requests with self-service submission and tracking capabilities
Centralize service requests with self-service submission and tracking capabilities
Service Request Portal is a web-based platform where employees or customers can submit, track, and manage service requests without phone calls or emails. It provides structured request forms, automated routing to appropriate teams, status tracking, and communication tools that streamline service delivery for both internal departments and external customers.
For Philippine businesses handling various service requests from IT support and facilities maintenance to customer service and administrative tasks, a service portal reduces workload and improves satisfaction. Instead of requestors sending scattered emails, making phone calls, or not knowing request status, they get a self-service portal where they can submit properly categorized requests, track progress, and receive updates automatically.
Whether you're managing internal employee requests for IT, HR, and facilities services or providing external customers with support and service options, a service request portal improves efficiency, accountability, and communication while reducing the administrative burden on service teams.
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All business information in one system—no more switching between multiple platforms or reconciling conflicting data sources.